Privacy Policy

Data We Collect

Information You Provide

Information such as your name, email, phone number, and billing address collected during account creation, purchases, or newsletter sign-up.

Transaction/Financial Information

Details related to your purchases, products or services ordered, and your payment method, while ensuring sensitive data like full credit card numbers are transmitted securely to third-party processors.

Communications

Information you provide when contacting our customer support team or submitting feedback regarding our services.

Automatically Collected Data (Usage Data)

Automatically collected data, including your IP address, browser type, device information, and operating system, as well as data collected through cookies, as detailed in our Cookie Policy.

How We Use Your Information

• To provide and maintain our services, including processing orders and managing user accounts.
• To offer customer support and respond to inquiries effectively.
• To personalize the user experience with tailored recommendations.
• For research and development purposes to enhance our platform and services.
• For marketing and promotional communications, only with your consent.

Information Sharing (Disclosure)

• Service Providers: We do not sell, rent, or trade personal information. We share information with trusted third-party service providers that assist us in our operations, such as payment processors, hosting, analytics, and IT support.
• Business Partners: We may share data with select business partners for co-branded services or joint promotions, subject to consent requirements.
• Legal Reasons: We may disclose your information if required by law or to protect the rights, privacy, safety, or property of hotellakecomo.com, our users, or others.

Data Retention

We will retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected and as required by applicable laws, such as for accounting or other legal obligations.

Your Data Rights

• The right to access your personal data.
• The right to rectify any inaccurate or incomplete information.
• The right to erase your personal data under certain conditions (Right to be Forgotten).
• The right to withdraw consent for data processing and opt out of marketing communications.
• The right to object to processing in certain circumstances.

Security Measures

We are committed to implementing technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes the use of encryption, firewalls, and secure server environments.

Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices. We will notify users of any significant changes by posting the new policy on our website and updating the 'Effective Date' at the top of this document.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us through the support form available on our website.